Ch 1: Communication Intro/Failure

1. Communication: the process of exchanging information and  meaning between or among individuals though a common system of symbols, sings, and behavior. In other words, to explain the communication process includes expressing feelings, conversing, speaking, corresponding, writing, listening, and exchanging.

2. Proper and effective business communication is essential in order to be successful in today's work environments. Recent studies of executives document that abilities in writing and speaking are major causes of career success in many fields. Even though communication is necessary in everyday life, it might not come automatically in the business world.

 3. Communication breakdown can occur in multiple ways, such as when words are not present in the receiver's vocabulary, or when there are nonverbal signals that contradict a verbal message. A major breakdown could also be when expressions such as "uh" are used or when someone dresses inappropriately.

4.  The 3 ways that messages or communication can be transmitted are two-way; face to face, two-way; not face to face, and one-way; not face to face. I think the best sort of communication out of the 3 is two-way communication, face to face. I say this because you can actually meet and interact with the person. You can see them physically and understand their personality and the attitude, which is a good thing to know when doing business. The worst type of communication is one-way communication, not face to face. It's the worst because it will be hard to have a full conversation and you aren't actually speaking to each other, it's all through technology.

5. There are 3 different types of barriers to effective communication, one of which is the difference in education, experience, and other complexities of encoding and decoding messages. Another barrier can be physical interference occurring such as a noisy environment, interruptions and uncomfortable surrounding when having conversations. The last, but not least, barrier is mental distractions, like being worried about other subjects other than listening and decoding messages.  These could all be dangerous because if a co-worker or partner can not understand what you're trying to tell them, mistakes could happen and situations could be bad.